Financial Services

Investment Banking

Challenge

  • Top financial institution was faced with increasing costs and resource needs to comply with increasing regulatory requirements
  • Complex nature of organization creates challenges for transparent monitoring and enforcement
  • Steady increase of human capital-intensive compliance costs
  • Environment of record penalties and market cap destructive and career-ending reputation impact

-The world’s top 20 banks have paid more than $235bn in fines since the financial crisis including $141bn for US mortgages, $44bn for UK customers, $14bn for business with sanctioned countries

-Fines and penalties equivalent to the annual economy of Greece or Portugal

Solution

  • Regulatory and compliance application developed with Cyc
  • Comprehensive platform identified employees possibly trading on insider information
  • Cyc was able to see connections across long chains of relationships not detected by human compliance functions

Advantage

  • Ability to synthesize across multiple data sources, finding long connection chains which properly weight the perceived significance of links including:
  • Recommendations and conclusions can be reviewed by stepping through the full logical sequence; experts extend the app by editing knowledge, not code
  • Eliminates many of the false positives and false negatives which were generated by their previous so-called “deep learning” algorithmic solution

 

Results

  • Preemptive measures created meaningful value and avoided potential fines, and avoided diminishing brand equity and market value
  • Commitment to invest the R&D necessary to develop additional applications on the Cyc platform

Discussions regarding a strategic partnership to support the Lucid ecosystem, including a multi-year revenue commitment to support continued Cyc R&D

Energy

Oil Production

Challenge

  • Multinational oil company is faced with high costs of oil and gas extraction, both from rich deep water deposits and from poor “oil sands” deposits
  • The need to extend conventional oil and gas reserves have resulted in more widespread deployment of technologies such as ultra-deep-water drilling, hydraulic fracturing and land-based gravity-assisted steam generation

Solution

  • Developed an overlay to well monitoring software to enhance system engineers’ ability to drive well head efficiency
  • The application was built not by programming, but by incrementally teaching Cyc about the engineering and science involved, conditions of interest, etc., and giving it detailed models and histories of each individual well being monitored
  • Cyc applied its new domain expertise to the incoming streams of real-time well data, formulating plausible hypotheses about what geophysical and geochemical conditions of interest might be occurring down-hole, enabling much more rapid response to acute problems, anomalous data, and in some cases identifying chronic problems months earlier than the previous solution (verified by running on historic data)

Advantage

  • Ability to reason about what the data might mean, rather than applying rigid pre-conceived programmed criteria. This often led to alerts which would otherwise have remained masked until some later time, and also led to the suppression of a large fraction of false alarms which would otherwise have wasted staff engineers’ time and led to dangerous “warning fatigue”
  • Reduced the need for expensive unnecessary shutdowns (what would have been false positives) and saved equipment from damage and increased total lifetime well yield by earlier detection and identification and analysis of acute and chronic conditions (what would otherwise have been false negatives)

Results

  • “Can increase yields 10+% on all deep-water platforms”
    – J.B., Chief Engineer, Platforms, at that Multinational oil company
  • Application allows engineers to view potential issues as they occur, explains its line of reasoning behind each alert (and decision not to alert) and provides recommended solutions to each problem
  • Discussions regarding a strategic partnership to support the Lucid ecosystem

Healthcare

Clinical Research

Challenge

  • Clinical researchers at the world’s leading cardiothoracic medical center draw on decades of longitudinal patient records to test their hypotheses and identify and examine cohort populations before embarking on long, costly clinical trials
  • Each query typically requires reasoning that combines information that came from many independently-built databases, from multiple departments, multiple mergers and acquisitions, some of which are by now several decades old
  • The previous solution involved multiple intermediaries (nurses, database administrators) and took, in many cases, 2-4 weeks to answer a question (several iterations were often required: the results of each “run” serving only to help the researcher better articulate the question they should have asked)

Solution

  • Cyc is educated on cardiovascular medicine so it can intelligently converse with the doctors, carrying on a back-and-forth clarification dialogue in (restricted) English to help them articulate their question correctly the first time
  • As a result, what used to take 2-4 weeks began to take only 2-4 minutes
  • While parsing long medical English questions is far beyond the state of the art of today’s natural language understanding systems, Cyc can partially parse fragments of the query, producing candidate “fill in the blank” fragments which are then displayed to the user, who in turn selects the ones which capture part of the meaning of their intended question. By combining medical knowledge, discourse conventions, common sense and general knowledge, etc., Cyc is able to winnow down the ways those “jigsaw puzzle pieces” could fit together into a coherent medical question. Often there was only one such meaningful query
  • Cyc then reasoned which database queries to formulate and dispatch, and how to integrate the results that came back, to produce a satisfactory answer

Advantage

  • Ability to correctly integrate multiple sources’ superficially-contradictory content (e.g., what a “large” hole in a vessel means depends on department, year, etc.)
  • Using multiple types of reasoning and knowledge (including some domain knowledge) Cyc is able to better understand what the user “must have meant” vs. what they said

Results

  • Ability to search heterogeneous longitudinal data about 5mm patients to identify cohorts in a few minutes rather than a few weeks
  • Using the same knowledge and access to patient data, Cyc was able to generate reports directly for submission to third parties rather than paying a third party service to prepare such reports
  • Reduced costs without compromising quality of care
  • Ability to help drug companies bring new drugs to market more quickly
  • Reused data to automatically assemble reports to third parties for compliance, accreditation and ranking organizations